THIS IS THE DISCOVERY PHASE. I USE STRATEGY AND DESIGN THINKING
TO RE-IMAGINE AND PERFECT YOUR USER EXPERIENCE
I deliver customer experience strategies that are user-centred and achieve your business goals
HOW I INVESTIGATE
I usually conduct user research before I start designing to understand your customers' day to day interaction with your product. This helps give your customers a voice and understand their natural behaviors and needs.
I carry out insights and user research at the start of a project, to guide our every strategy and design decision. The process is typically:
Business requirements gathering
Through a series of stakeholder interviews and interactive workshops, I get to know your business and align key stakeholders. This allows me to understand the needs and goals of your organization.
In-depth user research
I work collaboratively with you to deliver insightful, qualitative and quantitative research into your target customers. The approach is completely situational, so I'll create a research plan that fits your goals and available resources
Customer experience strategy
I'll analyze and combine the data to create a personalized set of recommendations, and deliver assets such as personas and customer journey maps to drive strategy and design.