Why are we so resistant to change?
Here’s some reasons people resist change (and tips) on how to prepare for change in your company.
According to the Harvard Business Review there are 10 reasons people resist change:
1. Loss of Control — Users don’t like to feel like they’ve lost control. Did your interface change suddenly without explanation? Make sure your guide your users through these changes and explain them thoroughly.
2. Excess uncertainty — User’s actually prefer to “wander in misery than to head towards the unknown”. If your product is an application, one way to alert users of changes is though the app store descriptions when they update.
When I start my UX process every surface becomes a sketchpad to jot out quick ideas. Sometimes its on the back of a sushi menu, the floor to glass ceilings at the Digitaria office, or the pages of a moleskin notebook.
In the beginning It’s just about brainstorming. I list out a jumble of words and draw tiny sketches related to what I’m working on (and find the parallels later). Personally, I prefer paper with a grid so I can convey things responsively. Most of the time perfection isn’t an issue and the sketches are just for me
It was just last summer when I started reading articles about Facebook M. From what I could tell, it was a virtual assistant built into Facebook and I wanted it — really bad! Here’s what Wired magazine said about “M” when it first came out:
Can you plan a vacation based on your emotions? We’ll take a look at a new workflow?
Are human emotions enough to help plan something long term? Emotions are fleeting and would sometimes only exist - in the same state - for a few minutes. I decided to explore the possibility of combining personalization AND human emotions.
And, speaking of customer service and shopping, businesses are starting to use AI to figure out what makes customers happy or unhappy, said Moore. The North Face and other companies are using AI to help customers figure out the perfect item. “It’s like when somebody is browsing and shows they want to dress like this, but a little warmer, and having the computer understand what that means and coming up with the right results for them,” said Moore.
It seems like a long time to spend in the discovery phase. Guess what? In this case it’s not (and it doesn’t take a superhero to realize this).
I was tasked with migrating an internal tool from an antiquated system into a modern, device agnostic application that’s streamlined to provide a better User Experience.
I’ve previously written about How I use Sketching to Start my UX process.I’d like to back up, and talk about where it all really starts. User Testing